To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site you must be aged 18 or older and the holder of a valid debit/credit card.

By placing an order, you are offering to purchase a product on and subject to the terms and conditions on this website. All orders are subject to availability and confirmation of the order price. However, we retain the right to refuse any request made by you.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods

 

PRODUCT DESCRIPTIONS

We will take all reasonable care to ensure that all details, descriptions, and images of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order.

 

ORDERS

You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions or if we identify a product or pricing error. We may, at our discretion, process any part of the order which is available. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time.

If you require any information regarding your order(s) please contact: maya@guybox.co.za

 

DETAILS

By entering this website you have released and discharged the providers/owners and creators of this site from any and all liability which might arise from using this website.

All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the trade counter, at which point a legally binding contract is constituted between us.

How do I order products online?

Use the “Add to cart” button (on the product page) once you are happy with the item(s). Once the item(s) is in your basket: Click on the “Checkout” link in the upper right corner. Fill in all your necessary contact and delivery details. Select your payment method, and if “Credit Card” is selected you will now be forwarded to a secure page where you may safely and securely submit your card details. Alternatively if you elect to pay via other methods such as Bank Transfer, simply follow the instructions. Once your details have been submitted, you will return to the website and the order will be processed. You will receive a confirmation email of the order and will be notified once your package is on its way.

At the moment Guybox makes use of a professional courier service which delivers to your door.

These orders are sent via our courier with a tracking number and will be shipped to a physical address which you must provide.

 

DELIVERY

Any delivery timescales quoted to you are indicative only. We do not accept any liability whatsoever for delayed delivery caused by any third party. Courier delivery times are from the time the package is dispatched. For Main Areas delivery times are within 48 hours of dispatching and only on week days. For Other Areas it could be up to 72 hours. Please ensure that a physical address has been provided and that someone will be available to sign for the delivery which will take place between 08h00 – 17h00 on week days.

Subscription packages will be sent via courier on the 25th of the month.

The courier will only visit the provided address twice and if still not delivered, the package will be sent back to dispatching and a new delivery fee must be paid before you receive your package. Every effort is made by the courier to not let this happen. Courier options cannot be sent to Farms, PO Box addresses and Townships due to courier restrictions. Currently we only ship to South Africa. Should your purchase arrive and in the unlikely event that the item is damaged, please contact us on maya@guybox.co.za.

 

RISK OF LOSS

Risk in the goods will pass to you upon the dispatch of the item. We cannot be held liable for any damage or loss by a third party once we have couriered the item.

You may pay using any of the methods specified in the Payment section of this Site. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery. The format of our invoice and statements to you will solely be dictated by us.

 

TITLE TO GOODS

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing. All goods sold through this site are sold as ’retail goods’. The vendor cannot be held responsible for any injury caused by improper use.

 

PRICING AND AVAILABILITY

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the “Total Cost”. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order. Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

 

SUBSCRIPTION PAYMENTS

SECURITY

Guybox’s credit card submission pages are hosted on a secure server provided by PayFast. All sensitive data submitted online through the secure server, thus complete peace of mind is ensured. For more information regarding our secure payment measures, or our payment processers please don’t hesitate to contact us. We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details.

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Due to the nature of the products that come from various third parties (various Brands), if you are unhappy with the product, or suffer any loss or illness, www.guybox.co.za will not be held responsible for the product, you would have to contact the manufacturer directly.

 

RETURNS

If you would like to return an item, please email us (maya@guybox.co.za) stating the reason for the return. Return address details will be sent to you.

Given the nature of the products all returns MUST BE unused and unopened (we adhere to strict health and hygiene conditions).

  1. The goods must be unused
  2. Goods must be in their original condition & packaging.
  3. Goods must be received back within 14 days from the day you receive your order.

Please use a courier, as Guybox cannot be held accountable for returned items not received back. All returned items are subject to a 15% restocking fee. Returns are the responsibilty and expense of the customer. Wrap your return in the same packaging in which you received it and enclose the packing slip. Return via courier (to-door, no post office returns will be collected/permitted).

If we suspect that the goods have been used or any of the above conditions are not met, regrettably we reserve the right to return the goods without notice (and with re-shipping costs being the responsability of the buyer). Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. A full refund will be made within 7 days from cancellation of the order, provided the goods are returned to us in their original condition. (excluding delivery).

Refunds are made via bank transfer to the customer’s designated South African bank account.

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.guybox.co.za or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.guybox.co.za and its licensors.
You warrant that the personal information which you are required to provide is true, accurate and current in all respects. You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately.

We are truly committed to protecting your privacy and will under NO circumstances give out, sell, share or disclose any of your private information. Your information will strictly only be used for the products and services you request. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes.

The personal information collected on this Site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications.

Guybox owns and operates this Website. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period.

 

PROHIBITIONS

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.guybox.co.za will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.guybox.co.za and its suppliers shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use of this Website or the Linked Sites. Use of our website is entirely at your own risk.

You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services.

Guybox will also not be held liable for any loss or damages or illness caused by the products sold on the website. The use of these products are at your own risk, and you would have to contact the third party who has manufactured the product.

 

DISCLAIMER AS TO OWNERSHIP OF TRADEMARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.guybox.co.za and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.guybox.co.za.